Heng36 Privacy Policy – Malaysia Member Data Protection

Heng36 is an online entertainment and casino platform fully committed to protecting every member's privacy. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use our website, mobile app, and all services provided by heng36.

This document applies to all users accessing the heng36 platform via any device or channel, including web browsers, Android apps, iOS apps, and any other interfaces we provide. By using heng36 services, you acknowledge that you have read and understood this Privacy Policy.

Heng36 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We are committed to ensuring your data is handled in a transparent, secure, and responsible manner.

To deliver the best service and ensure platform security, heng36 collects several categories of information from members. This information is collected directly from you during registration, platform use, or through automated technology.

Every piece of information collected by heng36 is used for clear and legitimate purposes. We do not use your data for any purpose other than those stated below, unless we have your explicit consent.

• Account management: Process registrations, verify identities, and manage your member profile through rigorous KYC procedures.
• Transaction processing: Handle deposits, withdrawals, and all financial transactions securely through trusted payment channels.
• Platform security: Detect and prevent fraudulent activity, hacking, and unauthorized access attempts to your account.
• Customer support: Answer inquiries, resolve complaints, and provide technical assistance to members.
• Service improvement: Analyze usage patterns to improve platform performance, user interface, and overall experience.
• Marketing communications: Send promotional information, exclusive offers, and platform updates — only to members who have agreed to receive them.
• Legal compliance: Meet legal obligations, including anti-money laundering (AML) reporting requirements and applicable tax reporting.

Heng36 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is our core commitment to member privacy.

However, in certain limited situations, your information may be shared with the following parties:

• Payment service providers: Payment processors and financial institutions entrusted to handle your deposit and withdrawal transactions securely.
• Technology providers: Technical partners who assist with platform hosting, data analytics, and cybersecurity — all bound by strict confidentiality agreements.
• Relevant authorities: Law enforcement agencies or regulatory bodies when required by law, court order, or AML compliance obligations.
• Professional advisors: Lawyers, accountants, or auditors subject to their professional confidentiality obligations.

Heng36 invests seriously in security infrastructure to ensure your data is protected at every stage — whether in transit, during processing, or at rest.

• 256-bit SSL encryption: All data transmitted between your device and heng36 servers is encrypted using the latest TLS protocol, making any interception virtually impossible.
• Two-factor authentication (2FA): An additional security layer that requires identity verification via your device or email each time you log in from a new location.
• 24/7 Monitoring: A round-the-clock threat detection system that identifies and responds to any suspicious activity.
• Data segregation: Sensitive information such as passwords is stored in a hashed format that cannot be recovered, not in plain text.
• Periodic security audits: Penetration testing and independent security audits are conducted regularly to identify and patch any system vulnerabilities.

Heng36 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on future visits.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the platform — pages visited, time spent — to help us improve functionality and content.
• Functional cookies: Save your preferences such as language, display settings, and game preferences so you don't need to reconfigure them each time.
• Analytics cookies: Help us understand overall platform usage patterns for continuous improvement.

You can manage or delete cookies through your browser settings. Please note that deleting essential cookies may affect platform functionality and your login experience.

Under Malaysia's Personal Data Protection Act 2010 and international data protection best practices, you have the following rights regarding your personal data held by Heng36:

Heng36 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws in Malaysia.

• Active account data: Retained for the duration your account remains active and for a reasonable period after account closure for audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
• Security logs: Retained for 12 months for security investigation and fraud detection purposes.
• Communication data: Customer support communication records are retained for 3 years for reference and service improvement purposes.
• Marketing data: Retained until you unsubscribe or request deletion of the data.

Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to you.

Heng36 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via a prominent notice on the platform or by email at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, heng36's Data Protection Officer (DPO) team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 directly on the heng36 platform — the fastest way to get an immediate response.
• Support Email: Send privacy-related enquiries to the official heng36 email address listed in the footer of this website.
• Help Center: Visit the FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex complaints, we will follow up within 14 business days with an update or resolution.